Access Statement for White Horse Guesthouse, Brixham

Introduction

We are a family run Guesthouse situated on the outskirts of Brixham and surrounded by country side. The building was built in the mid 19th Century and although we aim to meet the needs of all our guests the age of the property and its layout will make access difficult for some of our guests who have limited mobility. We are a detached property situated on higher ground with a steep driveway to the car park and three wide steps from the car park to the front of the property. All of our guestrooms are on the first floor which is accessed by a large wide staircase which has 17 steps; as a result of this our guesthouse is not suitable for wheelchair users.

Pre-Arrival

  • There is a number 12 bus service on the main road in front of the property, which runs every 10 minutes and goes to Brixham, Paignton and Torquay. The nearest main train station is in Paignton and about 10 minutes away by car or half hour by bus. The local taxi service is very efficient and their number is available on request. 
  • The nearest town is Brixham which is a half hour or a 5 to 10 minute bus or car journey. 
  • The nearest shop mobility scheme is in Brixham and their contact number is 01803 858 304.
  • Our brochure can be sent out in larger print if required . We regret we do not have facilities to prepare documents in braille. 
  • Our website www.whitehorseguesthouse.co.uk provides further information about our services and facilities and also pictures of our accommodation.
  • You can contact us by telephone or email. Please see information at the back of this document. 

Arrival and Car Parking Facilities 

  • We have a tarmac car park with one parking space for every room. The car park is lit during the hours of darkness. 
  • If you require assistance from your car to the entrance please call us on 01803 842 381 from your mobile and we will be delighted to come out and assist you.
  • From the car park the property is accessed by 3 steps which are 20cm high and 50cm deep. From the top of the steps there is a flat walk of 8 metres around the right side of the building to the main entrance. There is a small step of 17cm high up to the front door. 

Main Entrance and Reception

  • From the front door into the entrance hall there is a small step of 9cm over the door frame which is 90cm wide into a carpeted entrance hall which is 2.6 metres wide and well lit 24 hours a day.
  • The front door is always closed so please ring the bell which is on the left of the front door and at a height of 1.4 metres.
  • Assistance is always provided with luggage but please ask if any further assistance is required.
  • Upon arrival guests are asked to complete the register an then shown where the dining room and lounge bar is and then to their room where all facilities will be explained. 
  • The entire ground floor of the property is level with the smallest door way being 70cm wide. From the entrance hall you turn left into a small hall area and the stairs are straight in front of you with the door frame into the dining room and lounge to your right
  • To assist with your checking in and out we do have wide grip pens, magnifying sticks and sheets.
  • If at any point during your stay you require any assistance please ring the bell in the entrance hall which is on the right wall above the welcome desk. Someone will shortly arrive to see you. 

Public Areas- Hall, Stairs, Landing, Corridors etc

  • To access the bedrooms there are 17 wide steps which are an average of 20cm wide and 27cm deep. The stairs go straight up to the 7th step then turn to the left and continue straight up to a large flat landing. 
  • There is a wooden hand rail on the left all the way up the stairs and the entire property is carpeted throughout.
  • All the bedrooms are on the first floor with rooms 1-5 all on the same level and with room 6-8 on a slightly lower level with 2 steps which are 20cm deep to access them.
  • The hallways on the first floor are 80cm wide at the narrowest point and well lit with ceiling lights. 
  • On the ground floor there are gents and ladies toilets both of which have door frames 60cm wide.
  • Public Areas – Sitting Room, Lounges, Lobbies etc
  • The lounge/bar is accessed through the door directly to your left as you enter the dining room and the width of this frame is 79cm. once in the lounge the bar is to your left and various seating are to your right. As you approach the bar there is a bell on the far right side which if no one is around to help you, you can push for assistance.

Public WCs

  • The ladies toilet is situated in the dining room and is directly in front of you as you enter the room. The doorway is 66cm wide. The toilet has a toilet and hand sink inside; the light switch is on your right as you open the door.
  • The gents toilet is through the bar and is accessed by going through the glass panel door directly opposite you as you enter the bar and then the toilet door is to your right and is 66cm wide. This has a sink and toilet and the light switch is on the right side wall before you enter the room.

Restaurant, Dining Room, Bar and Bar Area

  • Breakfast is served in our dining room from 8:30-9:30 every day and this room is directly in front of you if coming down the stairs or through the doorway on the right is entering from the entrance hall. This door is 73cm wide.
  • The tables in the dining room are 74cm high and are spread out throughout the dining room at different angles. However, if any assistance is required to help you to a table please ask and we will be happy to oblige.
  • A High chairs is available; please ask for this in advance. All other chairs in the dining room are 44cm high and do not have arms.
  • The pine dresser in the dining room which has cereals fruit and juices on it is situated to the right of the door to the dining  room.
  • If a copy of the menu is required in larger print please advise us in advance.

Local Attractions

  • In the entrance hall is a display table with numerous leaflets for local attractions and services in the area. If you need any further information please feel free to ask.

Grounds and Gardens

  • Our garden can be accessed through the black wooden gate which is to the right of the property just past the front entrance. Although the garden is completely flat with a small slope half way up, the ground can be uneven. As you enter the garden there is a patio area with tables and chairs this then leads onto the grass area.

Additional Information

  • Full fire evacuation procedures are on the back of the door in every bedroom, in the welcome books in the rooms and situated around the hotel at various points.
  • No smoking is permitted within the property but can take place within the grounds. 
  • Wireless internet is available .
  • A small travel fridge is available to be plugged into a guests room if needed for medication or special dietary requirements. These items can also be stored in our main fridges if preferred.
  • We are always here 24 hours a day, so if you ever need us and can’t see anyone around just ring the bell either in the entrance hall or in the bar.

Address:

Mr and Mrs Bird
White Horse Guesthouse,
Dartmouth Road,
Churston Ferrers,
Brixham
TQ5 0LL

Telephone: 01803 842 381
Email: admin@whitehorseguesthouse.co.uk
Website: www.whitehorseguesthouse.co.uk

Emergency Number: the local Doctors is in Galmpton and the number is 01803 855 897 .

We welcome any feedback to help us continually improve. If you have any comments please phone 01803 842 381 or email admin@whitehorseguesthouse.co.uk